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FAQ's

DELIVERY OPTIONS

What are your delivery options?

We offer free local delivery to several cities in the Hamilton, Ontario area. We also offer wire service to locations in Canada, the United States and international destinations. For more information please visit our Delivery page.


DISCOUNT CODES

I have a discount code, where do I enter it?

If you have a discount code you can enter it at the checkout in the Order Summary window on the right side of the checkout page.  Your discount will automatically be applied to your purchase.


CUSTOMER ACCOUNTS

What are the benefits of creating an account?

If you sign up for an account you will save the extra step of entering your information at the checkout.  The system will auto-fill it for you.  If you need use a different shipping or billing address for your order you can simply change the information in the checkout when you are submitting your order.

How do I cancel my account?

We would hate to see you go, but if you would like to cancel your account please contact us by email or phone and we will disable your account.


SIZE OPTIONS

What is the difference between "Standard" and "Premium" size options?

Standard floral bouquets are as shown on the product information page.  Premium bouquets are enhanced with the addition of more of the same types of flowers.  The result is a fuller, larger arrangement.

Standard gift baskets are as shown on the product information page.  The Premium option is the Standard gift basket with the addition of a bouquet of seasonal flowers.  Depending on the type of gift basket, our florists will either incorporate the bouquet into the basket itself or wrap it as a separate bouquet to accompany the order.


SUBSTITUTIONS

What if I want something changed or customized in my order?

If you don't see what you're looking for in our product selection, or would like an item customized, please contact us by phone (1-800-680-9868) and we would be happy to help create piece to suit your needs and budget.

What is your substitution policy?

Occasionally, we may be required to make substitutions to fulfill your order due to availability.  This may apply to flowers, plants or gift basket items, including keepsake containers that may become unavailable due to increased demand, especially during major holidays.

If a substitution is required, rest assured our florists will take great care to maintain the style and colour theme of the arrangement or gift basket.  Any substitutions will be of equal value to the components they are replacing from the original product.


ABOUT US

Where is Giving Blooms Located?

Giving Blooms is a full service florist located at the McMaster University Medical Centre in Hamilton, Ontario, Canada.

Why should I order from Giving Blooms?

By ordering from Giving Blooms you get to give something beautiful and make a difference to the patients and families at our local hospitals!  To find out more about the ways that we are supporting patient care visit our About Us page.

Our goal is to exceed your expectations!  Our skilled and talented florists hand-create each bouquet, gift basket and order to exacting specifications.  We are committed to providing the highest quality products and service.

Does Giving Blooms do wedding flowers?

Yes!  We create beautiful, customized wedding flowers for many weddings throughout the year.  No matter what the season our floral designers will work with you to create bouquets, centerpieces, ceremony flowers and more to suit your style and budget.

 

INTERNET BROWSER REQUIREMENTS

What Internet Browser is best to view your website?

We encourage you to view our website using the most updated version of your internet browser.  If you are using Internet Explorer 11 or lower this website may not view properly.  Our website is best viewed using Google Chrome.


HAVE A QUESTION?

Please contact us if you have a question that is not listed above.  We're happy to help!

Phone: 905-521-4956
Toll Free: 1-800-680-9868
Email: givingblooms@hhsc.ca