Return Policy


100% Satisfaction Guarantee


Every order is important to us because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are hand made, we make every effort to fortify our floral products and ensure the quality, accuracy and beauty of our work.

Many variables determine whether a flower will last as long as anticipated or whether a designer has created something which you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries.

If you are not completely satisfied with the quality of one of our products, please contact us immediately and we will promptly take the appropriate action: 1-800-680-9868 or

Refunds (if applicable)

Once your return is approved (by phone or email) we will send you an email to notify you that we have approved your request for a refund.  Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at 1-800-680-9868 or

Exchanges (if applicable)

If you need to exchange something for the same item, send us an email at and send your item to: 1200 Main Street West Hamilton Ontario CA L8N 3Z5.